Frequently Asked Questions
What is Hallmarking?
Hallmarking is a process of officially certifying the content and quality of noble metals like gold, silver, platinum, and palladium. It involves applying specific marks or stamps on the metal to indicate its purity and authenticity. The practice of hallmarking began in England in 1327 and has since been adopted by many countries to protect consumers and ensure transparency in the jewellery industry.
What is the difference between IGI and GIA certified diamonds?
IGI (International Geoloqical Institute) and GIA (Geological Institute of America) are both well-known gem testing laboratories, but they have some differences in their grading parameters. IGI tends to have slightly more lenient grading standards, while GIA follows stricter grading criteria. As a result, GA certified diamonds are often considered to have higher value and resale potential compared to IGI certified diamonds.
However, it's important to note that each certificate should be evaluated individually, considering other factors such as the diamond's cut, colour, clarity, and overall quality.
What to do if i dont like my purchase and want to return it?
If you’re dissatisfied with your purchase, you can return it within the specified timeframe. For in-store purchases or in-store pickups, the return window is 10 days. For online purchases, you have 30 days to request a return. Please ensure the product is in its original condition, without signs of wear, resizing, or damage, except for engraved, personalized products, and gold coins.
Contact ManoharLalJewellers via phone at +91 80769 05999 or email at firstname.lastname@example.org for further assistance.
We offer free return shipping, but note that freight costs are non-refundable.
What is the buyback of our jewellery?
Our buyback policy for jewelry is as follows:
- Diamonds: We offer a buyback of 90% of the current providing prices for diamonds.
- Gold: We provide a buyback value of 100% of the purity of gold at the then prevailing gold price.
- Stones: Any stones that were charged separately in the invoice will be bought back at 75% of the sale price or the prevailing cost of the stone, whichever is higher.
Please note that there is no refund provided for labor, taxes, and any other charges incurred during the initial purchase. If you have any specific questions or would like more detailed information, our customer care team will be happy to assist you further.
Can i avail any other offer clubbed with gullak scheme?
The benefits of this scheme cannot be availed with any other benefit if extended by the company.
Can we extend the scheme to few months or the next year?
The Gullak scheme cannot be extended beyond 365 days due to RBI guidelines. The 12th month is reserved for availing the offer, and the scheme must conclude within this timeframe. If you have any more questions or if there's anything else you'd like to know, feel free to ask!
Which articles can be bought with gullak scheme?
Gullak is a Jewellery Buying Contract through 10 monthly subscription where we have chosen to buy ticked item/items at the time of purchase i.e.
- Necklace Set
- Ear Ring
- Nose Pin
- Mangal Sutra or any other item.
In case, member wants to purchase 24kt. or 22kt Gold Bars or Medallions, against Gullak proceeds half of making charges will be charged and the benefits of the Gullak schemes will not be available.
Can the scheme be discontinued at any point?
If the subscriber decides to rescind/ discontinue the Gullak contract i.e. decides not to continue at any point, the full accumulated amount subscribed by the Gullak subscriber at the time of rescinding / discontinuing of Gullak contract, would be refunded and he/she would not be eligible for any benefit under the Gullak contract.
What will be the modes for payment of monthly subscription?
The mode of monthly subscription can be via cash, Cheques, PDC's, Credit Card or online money transfers.
Which documents are needed to commence the gullak scheme?
The member willing to join the scheme shall provide a copy of his/her Photo ID proof like Driving License/Passport/Voter ID/ Aadhaar Card.
How to commission a custom design?
To commission a custom design, you can start by contacting our customer care team. They will be glad to assist you throughout the process. You can discuss your preferences regarding color stones, metal color, and any specific design ideas you have in mind. Our team will work closely with you to understand your vision and create a unique custom design that matches your requirements. Feel free to reach out to our customer care team, and they will guide you through the steps and provide further information.
What will my packaging be like?
Your packaging will be in exclusive ML gift boxes. We take pride in providing a beautiful and elegant packaging experience for our customers. The MLJ gift boxes are designed to enhance the presentation and protection of your jewelry, adding a touch of luxury to your overall experience. We aim to make your unwrapping moment special and memorable.
What to do with antique heirloom jewellery? Can it be modified?
Absolutely! If you have antique heirloom jewellery, it's a good idea to have its condition and purity assessed by our highly trained staff at our store.
They have the expertise to evaluate the jewellery's structural integrity, gemstone quality, and overall condition. They can provide you with information on any necessary repairs or restoration that may be required. Additionally, they can advise you on whether modifications or customisation options are feasible for our antique heirloom jewellery while preserving its historical and sentimental value. It's always recommended to consult with experts before making any modifications to ensure the best outcome for your cherished pieces.
Why does the gold price fluctuates and what causes it?
Gold prices fluctuate due to a variety of factors. Some of the reasons for these fluctuations include:
- Economic Conditions: Economic factors such as recessions, inflation, or changes in interest rates can impact the demand for gold and influence its price.
- Geopolitical Events: Political unrest, conflicts, or instability in different regions or countries can create uncertainty in the market, leading investors to seek the relative safety of gold, which can drive up its price.
Currency Movements: Changes in exchange rates can affect the price of gold. When the value of a currency decreases, investors often turn to gold as a hedge against currency devaluation.
- Supply and Demand: The availability of gold and the demand for it can affect its price. Increased demand or limited supply can drive prices up, while decreased demand or increased supply can lead to price declines.
- Investor Sentiment: Market speculation and investor sentiment can also contribute to fluctuations in gold prices. Sentiment can be influenced by factors like market expectations, trading patterns, and investor behaviour.
It's important to note that gold is considered a safe-haven asset, and its price can be influenced by both short-term and long-term factors.
Understanding these dynamics can help investors and market participants make informed decisions.